Last updated: 14 August 2025
1. Introduction
This Privacy Policy explains how Bob & The Gang ("we", "our", "us") collects, uses, and protects your personal information when you use our website bobandthegang.co.uk, purchase our products, or contact us. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act
2018.
2. Who We Are
Bob & The Gang
Email: [email protected]
3. Information We Collect
We may collect the following types of personal data:
- Identity and Contact Information: Name, billing and delivery address, email address, phone number.
- Order Information: Products purchased, payment details (processed securely by our payment providers -
we do not store full card details).
- Account Information: Login details if you create an account with
us.
- Communications: Emails, messages, or customer service enquiries.
- Technical Data: IP address, browser type, operating system, and usage data through cookies.
If you purchase a gift for a child, we may also receive limited information about the recipient (e.g., first name and age range for sizing purposes). This information should be provided with the consent of the parent or legal guardian.
4. How We Use Your Information
We use your personal data to:
- Process and deliver your orders.
- Manage your customer account.
- Respond to your queries or requests.
- Send you updates, offers, and marketing communications (only if you opt in).
- Improve our website and services.
- Meet our legal and tax obligations.
5. Legal Basis for Processing
We process your personal data based on: - Performance of a contract (to fulfil your order).
- Consent (for marketing communications).
- Legal obligation (for record-keeping and tax compliance).
- Legitimate interests (to improve our services and prevent fraud).
6. Sharing Your Information
We do not sell your personal data.
We may share your data with:
- Payment providers (e.g., Stripe, PayPal) to process payments.
- Delivery companies (e.g., Royal
Mail, couriers) to deliver your order.
- IT service providers who host our website or provide analytics.
- Professional advisers (accountants, legal advisers).
- Authorities if required by law.
7. Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic. You can manage or disable cookies in your browser settings. See our Cookie Policy for more details.
8. Data Retention
We will only keep your personal data for as long as necessary for the purposes we collected it, including to meet legal, accounting, or reporting requirements. Order records are typically kept for 6 years to comply with UK tax law.
9. Children’s Privacy
We do not knowingly collect personal data directly from children under 13. If
you believe we have received personal information about a child without parental consent, please contact us and we will delete it.
10. Your Rights Under UK GDPR
You have the right to:
- Access your personal data.
- Correct inaccurate data.
- Request deletion of your data.
- Restrict or object to processing.
- Request data portability.
- Withdraw consent at any time (for marketing).
- Complain to the Information Commissioner’s Office (ICO) if you believe your rights have been breached: https://ico.org.uk
To exercise your rights, please contact us using the details above.
11. Security
We take reasonable measures to protect your personal data from unauthorised
access, loss, or misuse. However, no method of transmission over the internet is 100% secure.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Contact us: If you have any questions about this Privacy Policy or how we handle your data, please email us using our contact form